The Housekeeping Supervisor is responsible for the operation of the Housekeeping Department during assigned shift. Direct supervision includes: Housekeeping Clerks, House Persons and Guest Room Attendants. The top priority of the Housekeeping Supervisor is to assure a superior guest experience, in terms of cleanliness of the hotel facility. This job plays a critical role in achieving the product goals of Cache Creek Casino Resort and in the development of people and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Directs and participates in all functions of the housekeeping department to ensure maximum cleanliness of Cache Creek Casino Resort hotel facilities during assigned shift and in conjunction with the Hotel Manager.
Supervises assigned personnel and shift, controlling and ensuring consistent standards performance.
Responsible for all aspects of the assigned shift.
Ensures that cleaning programs are implemented and complied with.
Ensures that company policies and procedures are adhered to throughout assigned shift.
Ensures shift is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness.
Assists in the proper hiring, firing, and training of all department personnel.
Understands departmental profit and loss statements.
Assists department manager in the creation of the annual expense budget.
Reviews and monitors work schedules to ensure staffing guidelines are followed and all business needs are covered.
Submits thorough and accurate reports as requested.
Maintains positive, friendly and caring attitude with arriving and departing guests, department personnel, colleagues and other property personnel.
Actively, openly, and continuously communicates with guests, prospective customers and employees.
Executes regular training and development of the team to ensure consistent delivery of high quality product maintenance (cleanliness).
Directly supervises 30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Outstanding guest and employee relations skills. Ability to remain calm and poised under pressure. Strong entrepreneurial spirit with a hands-on approach. Assures safety and security policies and procedures are consistently followed. Excellent time management, organizational and interpersonal skills. Strong communication and organizational skills and attention to detail a must. Highly motivated, energetic and quality oriented. Works closely with all other departments. May be required to assist other departments within the division. Maintains a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.
Must be at least 21 years of age.
Ability to read, comprehend and generate simple instructions, correspondence, reports and memos. Ability to effectively present information in one-on-one and group situations to customers, clients, and employees of the organization. Position holder will need to read and interpret written instructions and employee handwriting. Ability to communicate using business tools (e.g. email, radio, phone etc.).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve and handle situations involving several variables and resolve using provided guidelines and good judgment.
Certificates, Licenses, Registrations
Cache Creek Casino Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder will be required to monitor employee performance, often through visual inspection. Position holder will be expected to be able to visually distinguish among varying levels of cleanliness and colors.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and second hand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. This position requires the position holder to spend a great deal of time indoors, in and around cleaning chemicals and supplies.
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