The Houseperson is responsible for providing guest room attendants with materials and amenities, removing dirty linens from rooms/hallways and performing other duties as required. The Houseperson performs other duties related to housekeeping.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Complies with all department and property operating policies and procedures.
Maintains cleanliness of assigned areas.
Properly stocks housekeeping carts and closets with necessary supplies, materials and amenities.
Ensures all equipment is used and maintained in accordance with proper procedures.
Adheres to all safety guidelines including the use of protective equipment.
Uses chemicals in a proper, safe and responsible manner.
Exhibits a cooperative demeanor when interacting with peers, supervisors and guests.
Performs duties in a timely and efficient manner.
Maintains proper pars and stock levels.
Delivers to guest room attendants necessary supplies on an as needed basis.
Provides guest room attendants with materials and amenities to properly clean guest rooms.
Removes dirty linens, terry and towels from rooms and hallways.
Maintains clean and organized work area, carts, equipment and supplies.
Communicates problems, challenges or unusual matters of significance to supervisor.
Informs supervision of needed support, supplies or repairs.
Completes maintenance work orders to be issued to management.
Supports and complies with courtesy and customer service guidelines policies and procedures.
Acknowledges and communicates with staff and guests.
Accurately completes assigned daily paperwork.
Ensures all storage areas and carts are clean and organized.
Works closely with other employees. May be required to assist other departments within the division.
Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Up to one month related experience or training less than high school education; or equivalent combination of experience and education. Ability to remain calm and poised under pressure. Strong work ethic with a hands-on approach. Ensures safety and security policies and procedures are followed. Good time management, organizational and interpersonal skills. Excellent attention to detail a must. Highly motivated, energetic and quality oriented.
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
Certificates, Licenses, Registrations
Cache Creek Casino Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Position holder may, at times be required to crawl under secured items. Position requires standing/walking/bending throughout shift. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Position holder is expected to, at times, carry, push or pull equipment from place to place. Position holder may be expected to carry work equipment thru-out the shift. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder is expected to distinguish between clean and dirty surfaces.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock and vibration. This position requires employee to spend a great deal of time indoors and may be regularly assigned work in a smoke filled environment. The noise level in the work environment is usually moderate.
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