The Casino Bus Representative provides superior guest service to our bus patrons. Issues promotional offers and makes sure the guest has adequate information and assistance when arriving.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Handles the day to day operations of daily charter bus arrivals including, greeting the guests, completing daily paperwork, and data entry.
Oversee all the bus activities on assigned shifts.
Prepare and balance daily paperwork.
Provide general information to the public regarding transportation policies and bus schedules.
Perform assigned duties as a Cache Club Representative when needed, including special events.
Give outstanding customer service to all patrons.
Ensure all information is entered correctly into the database.
Responsible for balancing the paperwork and daily coupons.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience and/or Education
Up to one year related experience or training. Must have a minimum of one year experience working with MS Office or similar software.
Must be at least 21 years of age.
Must understand and appreciate how to work with a diverse, multi-cultural clientele and/or be bi-lingual in English and one or more of the following languages: Mandarin and Cantonese. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this Job, the employee is frequently exposed to secondhand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions and vibration. The noise level in the work environment is usually moderate.
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